Track Your Order
Where's My Order?
Once your order has shipped, you'll receive a shipping confirmation email with your tracking number and a direct link to follow your package.
Track via Your Confirmation Email
Open your shipping confirmation email and click the Track Your Order button or link. This takes you directly to the carrier's tracking page with real-time updates.
Track via the Shop App
If you checked out using Shop Pay or downloaded the Shop app, your order tracking is available automatically — no tracking number needed. Just open the app and tap Orders.
Track Directly with the Carrier
You can also enter your tracking number directly on the carrier's website:
Still Need Help?
If it's been more than 5 business days since your shipping confirmation and tracking hasn't updated, please contact us and include your order number. We're happy to help.